Deck Warranty Policy
Your Deck keyboard comes with a one-year warranty that covers material and labor. The warranty applies EVEN if you modify your Deck. Modification must be of proper workmanship i.e. good soldering/unsoldering; determination of proper workmanship to be made by Deck Keyboards. The warranty will be voided in the event that modification results in a microprocessor damaged by ESD, or if modification causes damage to the printed circuit board. 30-day money back guarantee void if ANY modifications are made to product.
Please keep in mind that your Deck keyboard is a precision electronic device and should be treated like one. Please avoid spilling food, liquid, ashes, hair, or anything else into your Deck as this may cause damage which could void your warranty.
Final determination of warranty coverage to be made by TG3 Electronics.
Return/Exchange Policy
IF YOU PURCHASED YOUR DECK FROM A RESELLER (NOT FROM THIS WEBSITE):
Returns: We will not accept returns for credit or exchange if purchased from a reseller. Please contact the site you purchased your Deck from for information on returning your products.
Repairs: If you are within the USA, please follow the instructions below but don't worry about obtaining an RMA number. Please be sure to include a copy of the original invoice with your return. We will not repair any product purchased from resellers without a copy of the invoice. INTERNATIONAL CUSTOMERS: PLEASE CONTACT US FIRST BEFORE RETURNING ANYTHING. FAILURE TO DO SO MAY RESULT IN US HOLDING YOUR PRODUCT UNTIL PAYMENT FOR RETURN SHIPPING IS ARRANGED.
Don't mail your Deck to us for repairs/return until you get a Return Materials Authorization (RMA) number from us. To obtain an RMA number, please follow these steps:
- Login to your account from the links on the left side of the main page of our website.
- Click the ‘View’ button next to the order you would like to return for repair.
- Click the ‘Need to return this product?’ link in the middle of the page.
- Fill in the required information to obtain an RMA number.
- Once you have your RMA number please package your Deck accordingly and ship it back to us at the following address:
Deck Keyboards
Attn: Adam
4615 70th Ave
Kenosha, WI 53144
Please also write a complete description of the problem and place it in the box to assist our technicians in repairing your board quicker. If there are keys that are not functioning properly, please include a list of all keys needing repair. If no list is included and we cannot duplicate the issue we will not be held responsible for an incomplete repair.
NOTE: Our system currently will only allow one RMA number to be generated for each product purchased. If you require a second return/repair for the same product please contact us first to obtain instructions on how to proceed.
Also please review the following pages before returning products to us. They may save you the trip to the post office:
IF YOUR DECK IS OUT OF WARRANTY OR YOU REQUIRE NON-WARRANTY REPAIRS:
There is a $60 minimum repair charge for any Deck that is out of warranty. Please contact us first about non-warranty repairs.
OTHER CONDITIONS TO BE AWARRE OF:
Deck Keyboards reserves the right to make final determination on all repairs/returns. A 20% restocking fee may be assessed at the discretion of Deck Keyboards on all returns after 30 days; please contact Deck for approval on such returns before shipping the product(s) back to us. If it is deemed that a product returned to Deck was unnecessary, the customer may be responsible for paying shipping for the return from Deck to customer; non-compliance will result in Deck holding the returned product until payment is secured. Returned products from outside the United States will be responsible for return shipping charges. Returns/repairs/replacement part requests for "light leakage" issues will not be accepted (see this page for information on "light leakage"). Generally we attempt to repair all products that are returned to us before issuing a replacement. If a replacement is required please be aware that any other custom additions (stickers, LED swaps, keycap kits/swaps, anything not stock) will not be returned with the new product (you will receive a "stock" Deck product).
Disclaimer
Tested To Comply With FCC Standards FOR HOME OR OFFICE USE.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experience radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
This product as originally supplied is a U.L. recognized Information Technology Equipment component in the United States and Canada.
System Requirements: Microsoft Windows-based computer with Windows 7, Vista, XP, Windows 2000, Windows Millennium Edition, or Windows 98; Apple computers with Mac OS 9 or OS X; Linux operating systems have been tested and found to work however due to the large number of distributions we cannot guarantee or endorse any in particular. Computer must have appropriate USB or PS2 inputs depending on the product you order (i.e. must have a USB port if you order a Deck with a USB interface).
Health Warning: Some experts believe that use of any keyboard may be linked to serious injuries or disorders. If your computer users guide does not discuss proper keyboard usage, please consult your health advisor about correct posture and usage practices.
Information For Mac Users
These are some key differences from your stock Mac keyboard:
- Deck Keyboards do not come with any keys that control power on, hibernate, sleep or shut down functions.
- Deck Keyboards do not come with any downstream USB ports built into them. For example, you will not be able to plug a mouse into this keyboard. This excludes the 21 key Deck (obsolete) which has one downstream USB port.
- Deck Keyboards may not perform all the functions associated with each key in the Mac OS. This includes but is not limited to: Scroll lock, Num Lock, and the cursor functions of the numeric pad.
- The artwork printed on the keycaps of the Deck Keyboards may differ from your standard Mac keyboard. You may see the artwork for all Deck keyboards by clicking here.
If you have any other questions related to using the Deck keyboards with a Mac, please feel free to post in our forum or email technicalsupport@deckkeyboards.com.
Privacy Policy
This is the web site of www.deckkeyboards.com.
Our postal address is:
4615 70th Avenue
Kenosha, WI 53144
We can be reached via e-mail at technicalsupport@deckkeyboards.com or you can reach us by telephone at (262) 652-2626.
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.
We collect information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review, used to improve the content of our Web page, and is then discarded and not shared with other organizations for commercial purposes.
With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, and to customize Web page content based on visitors' browser type or other information that the visitor sends.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.
If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above.
Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them. Consumers can access this information by e-mail us at the above address, or by writing to us at the above address. Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, and unique identifiers. Consumers can have this information corrected by sending us e-mail at the above address or by calling us at the above telephone number.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org, or state or local chapters of the Better Business Bureau.
Other Terms/Conditions
Deck Keyboards and/or TG3 Electronics, Inc. reserves the right to change these terms and conditions at any time without notice. By agreeing to these terms you agree with any changes made in the future.
Pictures of products on this site may have been altered to enhance appearance and may not be completely representative of the actual products. Deck Keyboards and/or TG3 Electronics, Inc. reserves the right to make changes at any time without prior notice. A restocking fee may be added to return requests placed after the initial 30 day money-back guarantee period on the grounds of the actual product being different than the products depicted on this site.
If your keyboard has a problem with 'light leakage' (light coming from a small crack on top of a keycap, common on the larger keycaps) please be advised we will not be able to repair this issue as it is considered a normal condition. If you are unsatisfied with the quality of the keycaps on your Deck product you may return within 30 days for a refund (less shipping). Please see this page for more information and pictures.
Note that LEDs may not be illuminated evenly from key to key at the low brightness levels – especially on the Toxic backlit keyboards. We will not repair any products to correct this issue as we consider it acceptable. You are welcome to return a product for this reason within 30 days from purchase if you are not satisfied. Beyond 30 days we will not allow repairs or returns for this issue.
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