I sent you an email regarding this issue just in case you check your email before you check this forum.
We never received an email from you as of the time of me typing this, that is why we haven't responded. Im not sure what happened to prevent your email from reaching us so I would just assume that it was just a random error somewhere along the lines.
If you prefer email, please try sending us another email at firstname.lastname@example.org
. If you would rather call us, you can reach us at (262) 652-2626. Please ask for Cathy, she handles the orders and can help you with this matter. We would prefer you call us so we can assist you with this quickly.