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 Post subject: Legend Problem - Down arrow randomly produces two presses
PostPosted: Tue Dec 09, 2008 11:46 pm 
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Joined: Tue Dec 09, 2008 11:42 pm
Posts: 4
Location: Madison, WI
Hello,

I have been using my Legend keyboard for about 2.5 years and I really like it vs other keyboards I have owned. Unfortunately, I have recently developed an annoying problem with my Legend keyboard. Starting last week, my down arrow has decided to randomly register two presses when I only press once on the key. It will do it about once every 25-30 presses, but the frequency has slowly been increasing.

I verifed that it was the Legend by testing another USB keyboard on my PC. The problem didn't happen with the other keyboard, only the Legend.

Could some please help or offer suggestions as to how to fix the problem?


Last edited by darklight0tr on Wed Dec 10, 2008 12:03 pm, edited 1 time in total.

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 Post subject: Re: Legend Problem - Down arrow randomly produces two presses
PostPosted: Wed Dec 10, 2008 10:31 am 
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Joined: Tue Aug 09, 2005 1:48 pm
Posts: 463
Location: Kenosha, WI
Generally when we receive returns for this reason we just replace the switches. You can buy switches from Digikey, however, if you don't have Cherry key switches just laying around at home and dont want to buy any you could try washing your board. See the following posts for some ideas:

http://deckkeyboards.com/forum/viewtopic.php?f=2&t=298&hilit=wash
http://deckkeyboards.com/forum/viewtopic.php?f=2&t=12&hilit=wash

IMPORTANT: You really really want to make sure it is completely dry before plugging it back in!

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Deck Guy Adam
http://www.deckkeyboards.com - The best backlit keyboards on Earth
http://www.tg3electronics.com - Parent company of Deck, leaders in custom industrial keyboards


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 Post subject: Re: Legend Problem - Down arrow randomly produces two presses
PostPosted: Wed Dec 10, 2008 12:18 pm 
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Joined: Tue Dec 09, 2008 11:42 pm
Posts: 4
Location: Madison, WI
I admittedly have some reservations about washing the keyboard...I don't think its for me, as I am too afraid that I will break it.

How much would it cost me to get it fixed? I have this issue as well as my backslash key rubs on the casing if you don't press it just right.

So I assume it would break down like this:

Return Shipping
$60 default charge
$? for down arrow switch
$? cost to fix backslash key

Is that accurate? I admit if it gets close to $100 it might not be worth fixing because I'm over 50% the cost of a new keyboard.

How difficult is it to swap out the switch yourself? What part number do I use on DigiKey's website? Again, I have reservations about doing this kind of work myself because of the fear of breaking it.

I think I'll try to take the cap off tonight and see if I can clean it out, though I am skeptical that it will help.


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 Post subject: Re: Legend Problem - Down arrow randomly produces two presses
PostPosted: Mon Dec 15, 2008 7:44 am 
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Joined: Tue Aug 09, 2005 1:48 pm
Posts: 463
Location: Kenosha, WI
Please email me at technicalsupport@deckkeyboards.com or call us at (262)652-2626 to discuss repair costs/options further.

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Deck Guy Adam
http://www.deckkeyboards.com - The best backlit keyboards on Earth
http://www.tg3electronics.com - Parent company of Deck, leaders in custom industrial keyboards


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