Thanks Krack for the post. Most times happy customers don't give feedback, only unhappy ones do. We are here each and every workday trying to make a great keyboard for gamers and anyone who uses a keyboard in a low light area. We try to respond to questions within 24 hours and problems the SAME DAY. We here at Deck HATE
poor customer service so we try to help out our customers or anyone that has a question/comment about our keyboards the best we can.