I have the Deck Ice 105 key keyboard. I've had it a couple of years. The number 2 key LED went out. I emailed Deck about it and was told it was really easy to replace an LED and was sent a few Ice LEDs. Well I attemped to change out the LED. Contrary to what I was told, I found it was not easy at all to change an LED. I fumbled around for about two hours trying to get the solder out to get the LED out. When I finally got it out the two holes filled up with Solder. Took me a really long time to get the solder out and put in the new LED. Well after all that, the LED still didn't work and now I've lost my entire top row number keys. In addition, the Numbers Lock Key remains lit and I can't turn it off. Apparently I really screwed the pooch on this one. I should have known not to attempt this. Now I've emailed Deck on this to find out if it's even worth it to send the keyboard in for repairs. I should not have listened to this dude at Deck and left well enough alone. I would have been out one LED but at least all the keys were still working.

Hi Mike,

Please email technicalsupport@deckkeyboards.com to arrange for a return so I can repair your Deck.

I already did that about a week ago and haven't received a response yet.

I have since sent a second email about the keyboard and still have not received a response.

I have also since purchased the Deck "Frost Tactile" from you guys cause I had to have a working keyboard and of course I love the Deck keyboards in spite of my experience with the previous keyboard.

I have already received the "Frost" keyboard from you guys (and sent the email about repairing the previous keyboard before I bought the "Frost"). I do really like the "Frost" keyboard and the "Tactile" keys.

I'm still hoping to get a response so I can get the "Ice" keyboard repaired so I can have it as a spare (or else give it to my daughter who I know will like it).

Hope to hear something from you guys soon.

After doing some troubleshooting it appears we had a technical issue with our technical support email address. The problems should be resolved now.

You can also call us at 262-652-2626 and I will be more than happy to assist with a return.

I apologize for the inconvenience this technical issue has caused.

Well I mailed the keyboard to Deck on 6/1/10. Now I'm waiting to see what happens.

We are working on your repair and should be sending it back soon. You will receive notification when it ships.

Got the keyboard back today. The LED I tried unsuccessfully to replace is fixed. The keys that didn't work after my botched LED repair (keys 1,2,3,4,5,6,7,8,9,0,-,=, Num Lock) are all fixed too. I had thought for sure I had screwed up the keyboard beyond repair.

To top it off, Deck fixed my keyboard for free. I had bought the keyboard in 2008 so I was expecting it was going to cost me something. That's pretty damn good service if you ask me.

Even though I still think Deck shouldn't be telling customers that fixing a burned out LED is easy, (it sure wasn't for me), everything turned out fine in the end and my experience with Customer Support was very professional and top notch.

Thanks Adam and the rest of the Deck support team.