It is currently Wed Jul 30, 2014 7:22 am

All times are UTC - 6 hours





Post new topic Reply to topic  [ 8 posts ] 
Author Message
 Post subject: Tried to replace LED
PostPosted: Sun May 16, 2010 9:02 pm 
Offline
 Profile

Joined: Sun May 07, 2006 7:40 pm
Posts: 20
I have the Deck Ice 105 key keyboard. I've had it a couple of years. The number 2 key LED went out. I emailed Deck about it and was told it was really easy to replace an LED and was sent a few Ice LEDs. Well I attemped to change out the LED. Contrary to what I was told, I found it was not easy at all to change an LED. I fumbled around for about two hours trying to get the solder out to get the LED out. When I finally got it out the two holes filled up with Solder. Took me a really long time to get the solder out and put in the new LED. Well after all that, the LED still didn't work and now I've lost my entire top row number keys. In addition, the Numbers Lock Key remains lit and I can't turn it off. Apparently I really screwed the pooch on this one. I should have known not to attempt this. Now I've emailed Deck on this to find out if it's even worth it to send the keyboard in for repairs. I should not have listened to this dude at Deck and left well enough alone. I would have been out one LED but at least all the keys were still working.


Top
 

 Post subject: Re: Tried to replace LED
PostPosted: Fri May 21, 2010 8:38 am 
Offline
Site Admin
User avatar
 WWW  Profile

Joined: Tue Aug 09, 2005 1:48 pm
Posts: 463
Location: Kenosha, WI
Hi Mike,

Please email technicalsupport@deckkeyboards.com to arrange for a return so I can repair your Deck.

_________________
Deck Guy Adam
http://www.deckkeyboards.com - The best backlit keyboards on Earth
http://www.tg3electronics.com - Parent company of Deck, leaders in custom industrial keyboards


Top
 

 Post subject: Re: Tried to replace LED
PostPosted: Fri May 21, 2010 10:03 am 
Offline
 Profile

Joined: Sun May 07, 2006 7:40 pm
Posts: 20
I already did that about a week ago and haven't received a response yet.


Top
 

 Post subject: Re: Tried to replace LED
PostPosted: Wed May 26, 2010 1:42 pm 
Offline
 Profile

Joined: Sun May 07, 2006 7:40 pm
Posts: 20
I have since sent a second email about the keyboard and still have not received a response.

I have also since purchased the Deck "Frost Tactile" from you guys cause I had to have a working keyboard and of course I love the Deck keyboards in spite of my experience with the previous keyboard.

I have already received the "Frost" keyboard from you guys (and sent the email about repairing the previous keyboard before I bought the "Frost"). I do really like the "Frost" keyboard and the "Tactile" keys.

I'm still hoping to get a response so I can get the "Ice" keyboard repaired so I can have it as a spare (or else give it to my daughter who I know will like it).

Hope to hear something from you guys soon.


Top
 

 Post subject: Re: Tried to replace LED
PostPosted: Tue Jun 01, 2010 9:00 am 
Offline
Site Admin
User avatar
 WWW  Profile

Joined: Tue Aug 09, 2005 1:48 pm
Posts: 463
Location: Kenosha, WI
After doing some troubleshooting it appears we had a technical issue with our technical support email address. The problems should be resolved now.

You can also call us at 262-652-2626 and I will be more than happy to assist with a return.

I apologize for the inconvenience this technical issue has caused.

_________________
Deck Guy Adam
http://www.deckkeyboards.com - The best backlit keyboards on Earth
http://www.tg3electronics.com - Parent company of Deck, leaders in custom industrial keyboards


Top
 

 Post subject: Re: Tried to replace LED
PostPosted: Sat Jun 19, 2010 11:23 am 
Offline
 Profile

Joined: Sun May 07, 2006 7:40 pm
Posts: 20
Well I mailed the keyboard to Deck on 6/1/10. Now I'm waiting to see what happens.


Top
 

 Post subject: Re: Tried to replace LED
PostPosted: Mon Jun 21, 2010 10:12 am 
Offline
Site Admin
User avatar
 WWW  Profile

Joined: Tue Aug 09, 2005 1:48 pm
Posts: 463
Location: Kenosha, WI
We are working on your repair and should be sending it back soon. You will receive notification when it ships.

_________________
Deck Guy Adam
http://www.deckkeyboards.com - The best backlit keyboards on Earth
http://www.tg3electronics.com - Parent company of Deck, leaders in custom industrial keyboards


Top
 

 Post subject: Re: Tried to replace LED
PostPosted: Thu Jul 08, 2010 11:46 am 
Offline
 Profile

Joined: Sun May 07, 2006 7:40 pm
Posts: 20
Got the keyboard back today. The LED I tried unsuccessfully to replace is fixed. The keys that didn't work after my botched LED repair (keys 1,2,3,4,5,6,7,8,9,0,-,=, Num Lock) are all fixed too. I had thought for sure I had screwed up the keyboard beyond repair.

To top it off, Deck fixed my keyboard for free. I had bought the keyboard in 2008 so I was expecting it was going to cost me something. That's pretty damn good service if you ask me.

Even though I still think Deck shouldn't be telling customers that fixing a burned out LED is easy, (it sure wasn't for me), everything turned out fine in the end and my experience with Customer Support was very professional and top notch.

Thanks Adam and the rest of the Deck support team.


Top
 

Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 8 posts ] 

All times are UTC - 6 hours



Who is online

Users browsing this forum: Google [Bot] and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
cron
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group  
Design By Poker Bandits