My Deck™ doesn't work. What should I do?

1. Make sure that the Deck™ has power. Double-check the connection to the USB port. The LED within the data cord should be lit.
2. If you have a bus powered hub, it may only be able to provide 100mA of electrical current to USB devices. The Deck™ reports a maximum current requirement to the system that exceeds 100mA. Therefore the hub may not "enable" the USB port for the Deck™. Try plugging the Deck™ into either a self-powered hub or a downstream USB port with 500mA available for the Deck™.
3. Can you increase or decrease the brightness of the backlighting? If so, the keyboard is working, but the PC isn't "listening" to the Deck™. (People often assume it is the keyboard that's not working-you hit a key and nothing happens.) However, it's possible that the application software or your system has "crashed". If using a PC, try the alt-control-delete key combination to determine if a software application has "crashed".
4. Confirm that the USB HID Device driver is installed (should have been installed by new hardware found wizard when keyboard was first plugged into system).

Other simple repairs:

HOW TO REPAIR A STRIPPED MOUNTING BOSS

Over tightening screws can strip out a mounting boss (screw hole). This is an easy fix you can do yourself.

1. Take the housing off of the circuit board (see "How to disassemble/reassemble your Deck™").
2. Put a few drops of epoxy into the stripped out hole. We recommend using an applicator such as an epoxy gun.
3. Let the epoxy flow down into the boss hole.
4. Let the epoxy "crust" at the top of the boss.
5. Leave the epoxy to set, and get tacky. (Drying times vary.)
6. Reassemble the board putting the screws in place when the epoxy is still tacky. (To reassemble, follow the instructions under "How to disassemble/reassemble your Deck™". Note: Our pictures show us putting the screws back in place without the circuit board/bottom plate. You will be reassembling your board with the circuit board and plate in place.
7. Tighten the screws.
8. Leave the board upside down for a few minutes after it is reassembled to insure that the epoxy sets.

Traces (wires) sometimes get broken when you're moding. No problem. Follow these instructions to apply a jumper wire and you'll be back up and running.

1. Take out your circuit board by following the "How to disassemble/reassemble your Deck™" under the Modify section.
2. If you have one, use an Ohm meter to verify that the trace is broken.
3. Follow the trace to see which lead it goes to.
4. Measure out the jumper wire to fit between the two leads. (Leaving it a little long in OK.) Strip both ends and solder the two leads.
5. Recheck the connection with your Ohm meter.

Reassemble your board following the "How to disassemble/reassemble your Deck™" under the Modify section.

See our warranty and product disclaimer here.