Deck Warranty Policy
Your Deck keyboard comes with a one-year warranty that covers material and labor. The warranty applies EVEN if you modify your Deck. Modification must be of proper workmanship i.e. good soldering/unsoldering; determination of proper workmanship to be made by Deck Keyboards. The warranty will be voided in the event that modification results in a microprocessor damaged by ESD, or if modification causes damage to the printed circuit board.
Your Deck also comes with a 30 day money back guarantee. If you are not fully satisfied with your Deck, you can return it to us for a full refund (less S&H) within 30 days. 30-day money back guarantee offer void if product is damaged or if any modifications are made to product.
Please keep in mind that your Deck keyboard is a precision electronic device and should be treated like one. Please avoid spilling food, liquid, ashes, hair, or anything else into your Deck as this may cause damage which may void your warranty!
Final determination of warranty coverage to be made by Deck Keyboards.
Return/Exchange Policy
If you purchased your Deck via a Reseller/Distributor:
Please contact the reseller directly for further instruction. Deck does not accept returns directly from customers who purchased through resellers.
If you purchased directly via DECKKEYBOARDS.COM:
To obtain an RMA number, please follow these steps:
- Login to your account from the links on the left side of the main page of our website.
- Click the ‘View’ button next to the order you would like to return for repair.
- Click the ‘Need to return this product?’ link in the middle of the page.
- Fill in the required information and click 'Submit' to obtain an RMA number.
- Please also write a complete description of the problem and place it in the box to assist our technicians in repairing your board quicker. If there are keys that are not functioning properly, please include a list of all keys needing repair. If no list is included and we cannot duplicate the issue we will not be held responsible for an incomplete repair.
- Please package your Deck accordingly and ship it back to us at the following address:
Deck Keyboards
Attn: Adam
4615 70th Ave
Kenosha, WI 53144
NOTE: Our system currently will only allow one RMA number to be generated for each product purchased. If you require a second return/repair for the same product please contact us first to obtain instructions on how to proceed.
IF YOUR DECK IS OUT OF WARRANTY OR YOU REQUIRE NON-WARRANTY REPAIRS:
There is a $60 minimum repair charge for any Deck that is out of warranty. Please contact us first about non-warranty repairs.
Other conditions to be aware of:
- Deck Keyboards reserves the right to make final determination on all repairs/returns.
- A 20% restocking fee may be assessed at the discretion of Deck Keyboards on all returns after 30 days; please contact Deck for approval on such returns before shipping the product(s) back to us.
- If it is deemed that a product returned to Deck was unnecessary, the customer may be responsible for paying shipping for the return from Deck to customer; non-compliance will result in Deck holding the returned product until payment is secured.
- Returned products from outside the United States will be responsible for return shipping charges.
- Repairs/replacement part requests for "light leakage" issues will not be accepted (see this page for information on "light leakage").
- If we determine that a replacement product is necessary, please be aware that any other custom additions (stickers, LED swaps, keycap kits/swaps, anything not stock) will not be returned with the new product (you will receive a "stock" Deck product).
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