Return/Exchange Policy

IF YOU PURCHASED YOUR DECK FROM A RESELLER (NOT FROM THIS WEBSITE):
Returns: We will not accept returns for credit or exchange if purchased from a reseller. Please contact the site you purchased your Deck from for information on returning your products.
Repairs: If you are within the USA, please follow the instructions below but don't worry about obtaining an RMA number. Please be sure to include a copy of the original invoice with your return. We will not repair any product purchased from resellers without a copy of the invoice. INTERNATIONAL CUSTOMERS: PLEASE CONTACT US FIRST BEFORE RETURNING ANYTHING. FAILURE TO DO SO MAY RESULT IN US HOLDING YOUR PRODUCT UNTIL PAYMENT FOR RETURN SHIPPING IS ARRANGED.


Don't mail your Deck to us for repairs/return until you get a Return Materials Authorization (RMA) number from us. To obtain an RMA number, please follow these steps:

  1. Login to your account from the links on the left side of the main page of our website.
  2. Click the ‘View’ button next to the order you would like to return for repair.
  3. Click the ‘Need to return this product?’ link in the middle of the page.
  4. Fill in the required information to obtain an RMA number.
  5. Once you have your RMA number please package your Deck accordingly and ship it back to us at the following address:

Deck Keyboards
Attn: Adam
4615 70th Ave
Kenosha, WI 53144

Please also write a complete description of the problem and place it in the box to assist our technicians in repairing your board quicker. If there are keys that are not functioning properly, please include a list of all keys needing repair. If no list is included and we cannot duplicate the issue we will not be held responsible for an incomplete repair.

NOTE: Our system currently will only allow one RMA number to be generated for each product purchased. If you require a second return/repair for the same product please contact us first to obtain instructions on how to proceed.

Also please review the following pages before returning products to us. They may save you the trip to the post office:

IF YOUR DECK IS OUT OF WARRANTY OR YOU REQUIRE NON-WARRANTY REPAIRS:

There is a $60 minimum repair charge for any Deck that is out of warranty. Please contact us first about non-warranty repairs.

OTHER CONDITIONS TO BE AWARRE OF:

Deck Keyboards reserves the right to make final determination on all repairs/returns. A 20% restocking fee may be assessed at the discretion of Deck Keyboards on all returns after 30 days; please contact Deck for approval on such returns before shipping the product(s) back to us. If it is deemed that a product returned to Deck was unnecessary, the customer may be responsible for paying shipping for the return from Deck to customer; non-compliance will result in Deck holding the returned product until payment is secured. Returned products from outside the United States will be responsible for return shipping charges. Returns/repairs/replacement part requests for "light leakage" issues will not be accepted (see this page for information on "light leakage"). Generally we attempt to repair all products that are returned to us before issuing a replacement. If a replacement is required please be aware that any other custom additions (stickers, LED swaps, keycap kits/swaps, anything not stock) will not be returned with the new product (you will receive a "stock" Deck product).
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